Shipping & Return Policy

NUFS POLICIES

Here's everything you need to know about getting your hands on our snacks

SHIPPING:

PO Boxes

We cannot ship to PO boxes at this time. Please provide us with a physical address for us to deliver.

Order Cancellations

Once orders have been processed we cannot accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to cancel your order please send an email to hello@getnufs.com to ask about your order status.

Address Corrections

If you input your address incorrectly please send an email to hello@getnufs.com as soon as possible to inquire about your order's status. Changes of address can only happen before an order has been processed. Processing can happen anywhere between immediately and up to 48 hours after placing an order. 

Shipment Timing

Orders generally ship within 3-5 business days. All customers will receive a tracking link upon shipment of their order. Tracking links contain the most updated information available in regards to order status.

Missed Deliveries

Once an item has left our warehouse, customers should stay up to date with deliveries based on their tracking link. Deliveries that are unsuccessful will be taken to the closest depot location for pickup. It's the responsibility of the customer to retrieve the package at the designated pickup location. NUFS is not responsible for packages that haven't been retrieved.

Damaged in Transit

For any packages damaged in transit, please get in touch with us as soon as possible at hello@getnufs.com. Please take pictures of item damage and include them in the email along with the expiry date. We'll open a ticket with the courier immediately. 

Lost in Transit

For any packages lost in transit, please get in touch with us as soon as possible at hello@getnufs.com. We'll open a ticket with the courier immediately and will have the package replaced once the courier has confirmed the original parcel has been lost.

REFUNDS

Returns and Exchanges

If you encounter a problem with your order please contact hello@getnufs.com within 7 days of delivery of your order and we will do what we can to make it right.